Have a question about your order? Email email@example.com with your order number in the subject line.
Orders placed by 2:30pm EST (Monday - Friday, excluding weekends and US holidays) will ship the next business day.
HOW DO I TRACK MY ORDER?
For online orders an email will be sent with a shipping confirmation and tracking information, still have a question? Email us at firstname.lastname@example.org
I ENTERED IN THE WRONG ADDRESS, WHAT DO I DO?
Contact email@example.com immediately. In some cases, we may be able to change the address for you if your order hasn't already been processed. In the event that your order is undeliverable or returned to sender due to insufficient or inaccurate shipping information, please note that shipping is non-refundable. The package will then be re-shipped for an additional shipping fee. Contact customer care for further assistance.
MY ORDER NEVER ARRIVED. LOST OR STOLEN SHIPMENTS.
Please contact firstname.lastname@example.org and we will file a claim on your behalf. This may take 5-10 business days to investigate with the carrier (Fedex or USPS)
HOW MUCH WILL SHIPPING COST?
Standard (3-7 Business Days) – Absolutely nothing. Free Shipping inside the US
International (3-10 Business Days) - $9.95
(We use FedEx & USPS shipping services)
Monday-Friday delivery only
PO Boxes - we do not ship to PO boxes.
We are an American company based in Miami Beach, Florida. All domestic orders are shipped from our Miami Beach warehouse via FedEx or USPS.